General Stella Questions
Q: What makes Stella Lighting products better than other task lighting products on the market?
A: Stella products have numerous advantages over other task lighting products:
- Stella Products use LED technology which means they last longer, provide more direct light, and use less power than any conventional lighting products on the market
- LED also means not bulbs to change
- Stella Lighting employs 5 step dimming and Tri-Spectrum Technology which allows you to customize the light to your needs
- Stella Lighting customer service is provided by in house employees with intimate knowledge of the product and business and access to assistance from anyone in the company.
- Stella Lighting stands behind all of its products with excellent technical support and a repair and replacement warranty that insures your investment in the product is guaranteed.
Q: Why do I need 3 color temperature modes? What are they each for?
A: Color temperature selection, along with the dimming function is how your Stella product helps you customize your light to be perfect for you and how you use it. What settings are best for what applications varies from person to person. However, there are some common uses that we hear from many of our customers:
Warm White: This is the setting most used for comfort and ambiance. It more closely matches the traditional color temperature of incandescent bulbs so many people are more comfortable with it and have the other lights in their homes at that color temperature.
Natural White: This is the setting that most closely matches sunlight and is best for maximum visibility and detailed work. It is also the setting that best allows for seeing true colors and is useful when color matching or comparing are important for your project.
Cool white: This setting most closely matches moonlight. Many users find it easier on their eyes when working on their project later into the night.
Q: Where can I purchase Stella Products?
A: Stella Products can be purchased directly from Stella Lighting on this web page or from numerous independent shops selling online and in brick and mortar stores all over the United States, Canada and Australia and in limited locations in Europe.
Q: I have a favorite shop where I usually go for everything I need for my projects. Do they carry Stella Lighting products?
A: They might. Check our list of retailers on our web site, but if they are not listed you should still should still call them up and ask. New retailers are adding Stella to their inventory all the time. If your favorite shop doesn’t already carry Stella products, let them know about your interest!
Q: I own an independent shop. How do I start carrying Stella Lighting products for my customers?
A: Stella products for resale can be purchased directly from Stella Lighting by calling toll free at 855-282-3222. Stella products are also available from most distributors in the Fiber Arts industries. Call your favorite distributor to find out if they carry our products or give us a call directly.
Q: I carry Stella Lighting products in my shop, but I’m not on the Authorized Retailer list. How do I get added?
A: Call us toll free at 855-282-3222 Let us know where you purchase your product from and give us the contact information for your shop and we will add you to the list.
Q: What do the different buttons on my remote / touch control pad do?
A: The “sun” button turns the lamp on and off, the up and down arrows change the dimming level, and the “M” button selects the color temperature mode (warm white, natural white or cool white).
Q : When I plug my lamp in it flashes once then turns off, is there a short?
A : That flash is a good thing, and is a part of the normal lamp operation. It tells us that the LED’s are functioning and the lamp has power.
Q: How do I change the battery in my remote?
A: Here is a short video on replacing your remote battery. Below the video are written instruction which should clarify any questions you might have.
1) At the bottom tip of the remote, there should be a little indention in the plastic that you can fit your fingernail into to remove the battery tray. Pull on that and a C shaped battery tray will come out.*Be careful as the battery MIGHT fall out as you remove the tray*. Go on to step 2 below.
2) Get a replacement battery. The battery model is CR2025 and they are a common coin battery found at most drug stores or electronics stores. Go on to step 3 below.
3) Once you have the new battery in your hands on one side you will see the battery model number CR2025 with the + (positive) symbol. Put the battery back in the tray you pulled out with the battery model number and + (positive) sign facing UP TOWARDS THE BOTTONS on the remote, slide the tray back in making sure that the tray is flush with the remote. If the tray looks like it’s not fitting properly or not becoming flush with the remote try flipping it upside down while making sure the + (positive) side of the battery is still facing towards the buttons on the remote. Go on to Step 4.
4) Try using the remote to turn on the light. If all steps are followed correctly and it still won’t turn on, go on to step 5.
5) For more help or questions about possible remote replacements please call us toll free at 855-282-3222
Q: Where do I store the remote? Is there a place to keep it on the lamp?
A: The remote has magnets and is shaped such that it sticks to a specific cylinder-section of your Stella light. For the Sky (floor model) this section is the inner telescoping pole (the part that moves move up and down). For the Edge (clamp model) it’s the back spine, right above power connector.
Q: My Stella Sky/Edge worked fine for a long time but now the response when I use the remote is slow, or has stopped working all together.
A: Most likely the battery in the remote needs to be replaced. See the previous section for specific instructions on how to replace the battery.
Q: When my Stella Sky (floor model) or Stella Edge (clamp model) is plugged in it flashes but I still can’t get it to turn on.
A : If your Sky or Edge light flashes but you can’t turn it on, then most likely it’s a remote issue or the remote battery (battery type CR2025). See the previous section for specific instructions on how to replace the battery.
Q: When plugging the connector into the back of the lamp it seems to stick out a little or is loose.
A: This is normal and generally not an issue. A small amount of the metal of the plug will often be visible after the lamp is plugged in. This is perfectly safe and does not interfere with the lamp’s function. If, however, your plug is actually loose enough that it is not secure in the connector, please call us a toll free at 855-282-3222 for warranty or repair service.
Q: The connector where I plug the power into the back of the lamp has been pushed into the lamp.
A: This has been reported in rare instances where the lamp has been impacted by a fall, a kick, or mishandling during shipping. Do not attempt to repair this yourself or operate the lamp in this condition. Please call us a toll free at 855-282-3222 for warranty or repair service.
Q: The neck of my lamp won’t hold or is saggy.
A: If the lamp is upright and the neck is positioned within normal operating range, the position should hold steady. If this is not the case, please call us a toll free at 855-282-3222 for warranty or repair service.
Q: The plastic part covering the LEDs is cracked.
A: Please call us a toll free at 855-282-3222 for warranty or repair service.
Q: My Stella light was working great, but now all of a sudden it flashes (strobes) and/or will no longer change modes (stuck in a single spectrum).
A: While highly unusual, sometimes the electronics in the light will experience a failure. Please call us a toll free at 855-282-3222 for warranty or repair service.
Q: When trying to assemble the Sky Two (floor model) I am not able to get the pole to lock down on the base.
A: First, make sure you are assembling the lamp on a hard flat surface. The Sky Two uses a push-and-turn method to insert the pole into the base. The easiest way to do this is by using firm, fluid movements. Make sure you are pressing hard enough to go down all the way. Sometimes it may feel like you’ve hit the bottom, but if it doesn’t turn then you probably need to go down a bit further. Using a foot or knee to help steady the base can sometimes help as well.
Q: I have just assembled my Stella Sky 2 and it doesn't flash on and off when I plug it in. It also won't turn on when I push the power button on the remote.
A: If the light does not flash on and off when plugging it in there is no power to the LED’s. You can test this by unplugging the power supply from the base and plugging in back in a couple of times while watching the head of the lamp. If there is no flash there is no power. The most likely cause is that the power connector inside the pole was not plugged in to the power connector on the base or was not fully secured. Remove the pole from the base and connect the power.
Q: I am trying to assemble my Sky 2 but the power connector is up inside the pole and I can't reach it.
A: If the extending pole is extended up before the plug is connected to the base this can happen. Lower the extending pole all the way down and it should put the plug back in your reach. If it is still just out of reach, use tweezers or pliers to gently grasp the connector and pull it the rest of the way out.
Q: My Stella Edge or Stella Sky feels a little warmer than my Stella desk lamp when it’s running. Is there something wrong with it.
A: The head of the Stella Edge/Sky will get a little bit warmer that the Stella because of the control locations in the lamp. This does not mean there is a problem with the product. The Stella Edge/Sky will still remain much cooler than conventional light sources like fluorescent or incandescent. Unless you are experiencing an actually function problem, your Stella Edge/Sky is working fine.
Q: If I need to ship the light back, what sort of packaging do I need?
A: We ask that you ship the light back in its original box, if available. We track the lights by their serial numbers, which are located on the bottom of the boxes. If you no longer have the retail box, please package the light in an appropriately sized box and include all accessories, such as power supply, remote, and warranty card and ensure that there is adequate packing material to protect the lamp.