The Stella Brand Promise

Key Pillars – In Practice

 

Innovative Products:

  • New product development: we will continue to develop industry leading products that provide tremendous impact for our users.
  • Improvements and additions to existing products: we will continually assess if a current product can be improved, and if so, we will make the necessary adjustments to better its form and functionality.

Exceptional Customer Service:

  • 24 hour customer service contact guarantee: whether you call or email us, we pledge to get back to you within 24 hours Monday-Friday.
  • Same day shipping: if your order is placed before 5PM EST Monday-Friday it will ship the same day, guaranteed.
  • Two year warranty: all of our products come with a two year warranty.
  • 100% customer satisfaction guarantee: if for any reason you’re not satisfied with your lamp you may send it back within 30 days for a full refund.
  • Quality control process: we check every light individually to ensure proper functionality before it leaves our warehouse.
  • Lamp repair program: if your lamp needs repair and is outside of the two year warranty window, we will fix it and send it back within four days of receipt of the product for a flat fee of $75 including shipping.

Daily Impact:

  • The daily impact we pledge to our users is the end result of creating and offering innovative products and an exceptional customer experience.